Have Questions? We have the answers

The traditional dry cleaning process involves cleaning clothes without water. A cleaning liquid called perchloroethylene is used which effectively removes stain and dirt from clothes. The clothes are placed in the dry cleaning machine. Once inside your clothes are exposed to the solvent in a tumble like action. Once the cycle is completed the clothes are placed in a drying cabinet. Finally, the clothing items are pressed, ironed or steam ironed and placed on a hanger in a plastic bag ready for you to collect.

Wet Cleaning is an alternative to the traditional dry cleaning process. This uses water based solvents. Since Perc is known to have carcinogenic effects we only use Wet Cleaning in our dry cleaners. Once the clothes cycle finishes in the cleaning machine they are placed in a special tumble dryer created for wet cleaning and then pressed or steamed by our presser. There is a special cycle for delicate items to prevent them from damage during the cleaning process.

The majority of water based stains come out when we use specially designed stain removers to be used with the Wet Cleaning process. It is more helpful if you can let us know what the stain is and also try to bring your garment in as soon as possible rather than leaving the stain on for too long. We would advise you do not try to use methods at home to remove stains as these methods can set the stain deeper into the fabric or harm your garment. We will inspect your garment and the stain and ‘spot’ these accordingly. There are some materials which are delicate and it would not be advisable to use stain removal again and again so some slight staining may remain. We will advise you if this is the case with your item.

You can call or text on 07562 904 716 or click on the click to complete a form: https://e20drycleaners.com/onlinebooking.html Once your booking is received we will send our driver the same day to collect your clothes. If you prefer to pop in, visit our van (yes, van!) on The Street, just outside Tempur, Westfield Stratford City, London.

The earliest turnaround is same day as long as clothes are received by 1pm. Otherwise we can return at a time and location convenient to you. So, for example, you might book a collection from your office or work place and prefer clothes to be delivered at home.

We know times are hard and we would like dry cleaning and laundry to be accessible to everyone. We offer a 20% discount to students, discounts on bigger orders and discounts for air bnb properties. In any case, call us to ask and I am sure we can accommodate you. As the saying goes – if you don’t ask, you don’t get!

Yes, we are open Mondays to Fridays 8am to 7pm, Saturdays 9am to 6pm and Sundays 11am to 5pm.

Please get in touch with your grievance. We will analyse the item, investigate the process carried out and come back to you with our findings. Our first response is usually to bring the item back to us and we will try to rectify the issue.